CareLoop · care made calmer

Privacy Policy

How CareLoop handles account and care information.

Invite-only access

Care information is shown to the people invited into the care group.

No ad selling

CareLoop does not sell personal data or share care data with advertisers.

AI is limited

AI-assisted features organize information only and require user review.

Current CareLoop privacy policy

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CareLoop Privacy Policy

Last updated: 2026-05-27

Plain-language summary

CareLoop helps families organize care information in one place. We store the information needed to run the app, show it to invited care group members, and create family/doctor summaries. We do not sell personal data. We do not use third-party advertising trackers inside the app.

What we collect

We collect the information that users enter into CareLoop, including:

  • name
  • email address
  • elder profile details
  • medication records
  • blood pressure logs
  • daily updates
  • important notes, symptoms, falls, appointments, and other family-entered care notes
  • questions the family wants to ask a clinician
  • photos attached to care records

We may also collect basic technical information needed to operate the service, such as authentication and security logs.

Why we collect it

We collect this information only to provide the CareLoop service, including:

  • creating and securing accounts
  • storing and showing care information to the family members invited to a care group
  • generating family summaries and doctor visit summaries
  • organizing family-entered notes with safety boundaries
  • maintaining app security and reliability

Who we share it with

We share data only with service providers that host and operate CareLoop:

  • Supabase — authentication, database, and file storage
  • Vercel — application hosting and delivery

We do not sell personal information. We do not share health-related information with advertisers.

Invited family members and caregivers can see care information inside the care group according to their access. Only invite people you trust with this information.

Where data is stored

CareLoop uses Supabase and Vercel infrastructure. For U.S. launches, the intended storage region is the United States.

How long we keep data

We keep data while the account exists, unless the user deletes the account earlier.

How to delete your data

You can delete your account from Settings → Delete account inside CareLoop. When an account is deleted, associated CareLoop data is deleted according to the application schema and retention rules.

AI-assisted organization

Some CareLoop features may use AI to organize user-entered notes, read medication label photos, or prepare factual summaries. AI output should be reviewed by the user before it is saved or shared. CareLoop does not use AI to diagnose, prescribe, or make treatment decisions.

Security

We use access controls, authentication, and database/storage rules to limit access to authorized care group members. No system is perfectly secure, but we work to reduce unnecessary access and exposure.

Children

CareLoop is not intended for children to use on their own.

Changes to this policy

If we make a material change to this policy, we will update the date at the top of this page.

Contact

For privacy questions or requests, contact CareLoop support:

  • Email: support@mycareloop.app
  • Support: https://mycareloop.app/support